These days, simply having medical billing software isn’t enough. Sure, it’s a better situation than manually billing, but has your current software exhausted its timeline? If you’ve had the same platform for a few years, and you’ve dealt with issues that you’ve brushed off as unavoidable or small, it’s time to start looking for a new solution. Chances are, there’s a fresher, more efficient software out there that could make your business even better.
Out With the Old. In With the New.
It’s natural to push off an investment until it’s absolutely necessary, but maybe you’re already at that point without even realizing. Just because your current software is still functioning doesn’t mean it’s not out of date, on the verge of collapse, or any other number of issues that could put you in a pickle. Below are a few of the top reasons it’s time to upgrade your software.
Regular Bugs and Glitches
All technology has its faults, and that means a few glitches here and there are bound to happen. But when the wonky program becomes a daily occurrence, it’s time to kick the software to the curb. Although bugs are common, they’re also fixable. If the software company is unaware of these issues, or is choosing to otherwise ignore them, you’re better off finding a new platform.
Unreliable Support
If you have a problem, it’s important to have the ability to reach your software’s support team as soon as possible. If the support team is hard to get in contact with, or only willing to answer questions for a fee, it’s time to find a new software. There are plenty of great options on the market that have both 24/7 support and no hidden fees when it comes to asking questions. After all, the software team should want you to succeed with their product, and being available to assist customers with problems is a huge part of customer satisfaction.
High Renewal and Update Costs
These are two fees you should know about before signing on with a software company, but that doesn’t make them any less of a burden in practice. Depending on the actual price, an annual fee might not make a difference to your company. But a fee for every update can become super hefty, especially if the software company is providing regular updates (which they should) to improve the system. This one is mostly dependent on your business’s budget and how reasonable these costs are, but it’s still one that might make you consider a new platform.
Inability To Keep Up With a Company’s Growth
Some software systems are built to cater to both large and small companies, while others are designed for one or the other. If your business started small but has grown since purchasing the software, there’s a chance it isn’t working effectively anymore. This is a valid reason to look for other options. If software is no longer making things convenient for your company, it’s lost its true purpose.
Application-based Software
Application-based software used to feel like a technological advancement. Now, it can quickly feel like a burden. That’s why many are switching to web-based software. With cloud-based medical billing software, it’s possible to access your account from any device, anywhere there’s Internet. So when your team is working remotely, it’s easy to get the job done while collaborating when necessary.
Get a Fresh Perspective on Billing With ClaimGenix
If it’s time for you to upgrade your medical billing software, get in touch with the team at Claimgenix. We offer medical billing software for transportation, healthcare, and more to over 8,000 different payers. Available in all 50 states, Claimgenix is an all-in-one solution for businesses of all sizes.
Reach out to us today for more information. We can’t wait to hear from you!