Medical billing software is a great way to increase efficiency and save time and money at your business. Those who are actively searching for a system may have a variety of needs they hope to address with the product, for example, more accurate billing, faster claim processing times, and better reporting tools. While these are some of the biggest features billers look for during their search, they definitely aren’t the only ones that matter. Today, we’re looking at one of the quieter features in a medical billing system that ultimately makes a huge difference in your business’s productivity. Below, you’ll find the top reasons why 24/7 customer support is absolutely vital in a reliable software system.
Access to Technical Support any Time
Even the simplest medical billing and coding software platforms still come with a learning curve. This means your team will almost certainly have questions when first learning the software, so you need 24/7 access to technical support. Whether it’s by phone, email, or video call, customers need a reliable way of reaching the support team as soon as possible so they don’t fall behind. Otherwise, the software doesn’t end up saving billers time; instead, it hinders their progress.
Loyal Customers
If you can maintain a high level of customer satisfaction, you won’t have to worry about customers leaving. This is a simple fact, but it’s one that companies too often forget. Customers don’t like to be kept waiting for answers, especially when their job depends on immediate responses. For example, if a dispatcher is attempting to schedule a trip but can’t figure out how to in the system, the passenger could lose out on that trip and the NEMT provider loses out on revenue.
Cost-effective for Everyone Involved
24/7 support saves everyone money in the long run. The software provider has to budget for the cost of hiring a support team, however, when you compare that with the possibility of losing customers because they can’t get answers, it’s ultimately worth dishing out salaries to prevent losing customers. On the other hand, NEMT providers invest in cloud-based medical billing software to save time and money. If they have a reliable support team available whenever they need answers, they don’t risk falling behind and can save money like they planned to do.
Reduced Software Downtime
If you’re an acclaimed software provider, you need to be able to boast 99% software uptime or better. If you don’t have an expert support team backing your operation, you run the risk of downtime—hurting both the software company and the customer alike. These days, there’s almost no excuse for excessive downtime. If your software experiences frequent server problems, you can expect customers to start looking at other options.
Find Software That’s Committed to You
At Claimgenix, we believe that customer satisfaction is second to none. That’s we offer 24/7/365 support to all customers. If you’re looking to upgrade to a better billing solution, get in touch and book your free Claimgenix demo today.