It’s Friday, the office is bustling with excitement as the weekend approaches, and you just signed a deal for a brand new medical billing software system. Things are looking up, and you can’t wait to see what new opportunities this product brings in for your business. Then it hits you: the dreaded implementation process comes next. Many people find implementation intimidating—they have concerns about training, how much time it will take up, or they just generally hate change. While there may never seem like a perfect time to switch to new software, it’s absolutely worth it when you find the right product. At Claimgenix, we understand the concerns our customers have going into implementation, so we offer a flexible approach to make sure we accommodate your busy schedules, and also that you fully understand the system before it’s handed off to you. The following are just some of the ways we strive to make implementation as simple as possible.
Address concerns up front
When you first see your new system in action, it’s natural to have a handful of questions. As your implementation specialist is guiding you through the ins and outs of your new system, bring up any questions you have or anything you’re confused about right away. You’ll almost certainly face questions later on, but having answers early on will make you feel more at ease and comfortable with the system.
Share your goals with the company
If your employees are hesitant to try the new software, you need to give them a good reason why it’s the right choice. Take the time to sit down with your team and announce the update. Answer any questions you can, and explain why it’s going to be a good change for the company. Open and honest communication is always the best route, and many times, hesitancy comes from not having a full understanding of something. If your whole team believes in the product, implementation is going to be much simpler.
Take training seriously
If you don’t know how to use the system, it’s not going to do your business any good. If the software provider mandates a certain amount of training sessions, take them seriously. Have everyone who will be using the software product involved in the training, and be sure to ask questions as often as possible.
Create a team of advocates
Choose two or three people at your company with leadership qualities who can advocate for the new system, and make sure they learn the ins and outs of the software as soon as possible. Once they’re familiar with the product, they can teach the rest of the company and answer questions, boost team morale, etc. If you have an IT team, it’s a good idea to have them heavily involved from the start, too, so they can help with any technical questions.
Don’t expect change overnight
Purchasing new medical billing and coding software is exciting, but you shouldn’t expect to master it in a day. Many billing systems are complex and require proper training. This shouldn’t intimidate you, but should instead make you confident that once you do understand the system, your job will become ten times easier.
Take advantage of customer support
If your software provider offers 24/7 customer support, it’s important to take advantage of that. Not every company has that benefit, so don’t hesitate to reach out with any questions you have. The customer support team exists to make sure you fully understand the software—don’t frustrate yourself by trying to find a solution on your own.
Boost your billing efforts with Claimgenix
Looking for new web-based medical billing software? Claimgenix makes billing simple and offers a flexible implementation plan for your convenience. Get in touch with our team today to book your free demo!